Refund & Returns Policy

Last updated: June 28, 2026

Thank you for shopping with Great Lakes Mobile Cigars. We want you to be happy with your order and confident in your purchase. Because we sell cigar-related products and event-related packages, some items are not eligible for return once purchased.

Please read this policy before placing an order.

1. Adults 21+ Only

All cigar-related products, services, and purchases are intended only for adults who are 21 years of age or older. We may require age verification before completing, processing, or fulfilling an order.

We reserve the right to cancel or refuse any order if age cannot be verified or if we believe the order does not comply with applicable law.

2. Cigar Sales Are Final

For safety, quality, freshness, and product integrity reasons, all cigar sales are final.

We do not accept returns or exchanges on cigars, tobacco products, opened cigar packages, or cigar-related consumable products once they have left our possession.

This includes, but is not limited to:

  • Individual cigars
  • Cigar samplers
  • Cigar bundles
  • Cigar packages
  • Opened or handled tobacco-related products
  • Event cigar selections or cigar products prepared for an event

Because cigars are sensitive to handling, storage, humidity, temperature, and product integrity, we cannot accept returned cigars for resale.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, incomplete, or with a fulfillment issue, please contact us within 48 hours of delivery or pickup.

Please include:

  • Your name
  • Order number
  • A description of the issue
  • Photos of the product, packaging, and shipping box, if applicable

After reviewing the issue, we may offer one or more of the following at our discretion:

  • Replacement of the damaged or incorrect item
  • Store credit
  • Partial refund
  • Full refund for the affected item
  • Another reasonable solution based on the situation

We may require photos or additional information before approving a replacement, refund, or credit.

4. Non-Tobacco Merchandise and Accessories

Non-tobacco merchandise and accessories may be eligible for return or exchange if they are unused, unopened, in original condition, and returned within 14 days of delivery or pickup.

Eligible items may include:

  • Branded merchandise
  • Apparel
  • Unused accessories
  • Unopened non-consumable items

Items must be returned in the same condition in which they were received. We reserve the right to refuse a return if the item appears used, damaged, altered, worn, opened, or incomplete.

5. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Cigars
  • Tobacco products
  • Opened cigar packages
  • Consumable products
  • Gift cards
  • Digital products
  • Custom orders
  • Special-order products
  • Event deposits
  • Event booking fees
  • Products damaged by misuse, improper storage, or handling after delivery or pickup
  • Clearance, final sale, or discounted items marked as final sale

6. Event Deposits and Booking Payments

Event deposits, booking payments, cancellations, rescheduling, weather-related changes, and private event service fees are not handled under this Refund & Returns Policy.

Please see our Booking & Cancellation Policy for details about event-related payments, deposits, cancellations, and rescheduling.

7. Shipping Issues

If an order is shipped, shipping times may vary depending on product availability, carrier service, weather, holidays, and other conditions.

If your package is delayed, lost, damaged in transit, or marked delivered but not received, please contact us as soon as possible so we can review the issue.

Shipping charges are generally non-refundable unless the refund is due to our error or another situation where we determine a shipping refund is appropriate.

Please see our Shipping Policy for more information.

8. Return Shipping

If a return is approved for an eligible non-tobacco item, the customer is responsible for return shipping unless the return is due to our error, such as sending the wrong item.

Original shipping charges are not refundable unless otherwise approved.

We recommend using a trackable shipping method. We are not responsible for return packages that are lost, delayed, or damaged in transit.

9. Refund Processing

Approved refunds will be issued to the original payment method when possible.

Refund processing times may vary depending on your payment provider or financial institution. Once we issue a refund, it may take several business days for the credit to appear on your account.

10. Order Cancellations

If you need to cancel a store order, please contact us as soon as possible.

We may be able to cancel an order before it is processed, prepared, shipped, or made available for pickup. Once an order has been processed, shipped, picked up, or prepared for an event, it may no longer be eligible for cancellation.

Cigar orders and custom orders may not be cancelable once they have been prepared or fulfilled.

11. No Return Authorization Without Approval

Please do not send products back without contacting us first. Returns sent without approval may not be accepted or refunded.

To request help with an order, contact us using the information below.

12. Contact Us

If you have questions about this Refund & Returns Policy or need help with an order, please contact us:

Great Lakes Mobile Cigars
Email: greatlakesmobilecigars@gmail.com
Phone: (989)284-1202
Order Support: greatlakesmobilecigars@gmail.com, include “Order Inquiry” in the subject line